FAQ
General Questions
I've lost my instruction manual, can I get another copy?
Yes, you can find a digital copy
Flippa dining booster: Click here
Booster seats:
Ostara fix Click here
modül | max Click here
Newborn & Infant Car seats:
modül | one Click here
modül | two Click here
Strollers:
modül | mix Click here
modül | mini Click here
Carrycots
modül | mono Click here
modül | mix adapters Click here
What's Avia Care?
Avia Care is our extended limited lifetime warranty and a handy like-for-like car seat replacement, if you find yourself in a road traffic accident. To find our more, Click here.
Will my purchase be covered by warranty?
Yes, you can find out all you need to know about warranties with Apramo here.
How come I've never heard of you before?
We've been around for years, you just didn't know it! We have been manufacturing car seats for a long time and our seats have been sold under many different brand names! When we launched a new product, the Flippa - our founder Johnny created Apramo, to sell our own products directly to you, the customer.
Shipping questions
How much is shipping?
All orders over £50 are free, and under £50 there’s a one off £3.95 charge (UK Mainland only).
Once we have your order, we will send the tracking number to you by e-mail.
For more details about shipping costs.
How quickly will my order be despatched?
Your order will be delivered within 2-3 working days following your order confirmation.*
Once we have your order, we will send the tracking number to you by e-mail once it’s been dispatched.
Orders made before 2pm will be despatched on the same day.
*Please note: we do not offer weekend deliveries, so all weekend orders will be processed the next Monday. You will receive your order confirmation within 48 hours of your purchase online.
Where do you ship to?
We ship throughout the UK mainland and Northern Ireland.
Unfortunately we do not ship to Orkney Islands or P.O. boxes and we do not ship internationally.
Returns questions
Can I return items?
Although we are confident that you will be amazed with your APRAMO product, if for some reason you are not, you will have 30 days to return your product and be fully reimbursed.
How can I make a return?
To start a return, please send us an email at online@apramo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at online@apramo.com, or you can contact us directly in the chat window in the lower right corner.
How soon will I receive a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Car Seat Questions
What does an ISOFIX fitting mean?
ISOFIX allows for easy installation.
Car seats, seat belts, and seat belt anchorages vary dramatically between cars. Car seats have different shapes; some seat belts are shorter than others, and some anchor points are further forward or have shorter stalks than others. All this makes it tricky to fit a child car seat correctly, and surveys consistently find that a high proportion of child car seats are fitted incorrectly.
Isofix provides a more secure and easier way of attaching child seats in cars. Fitting points are built into both cars and child car seats when they are manufactured. An Isofix child seat is 'plugged' into the corresponding fitting points in the car, removing the need to use the car's seat belts to secure it.
What standards are Apramo car seats tested to?
All Apramo Car Seats are rigorously tested in line with the applicable standards. There are currently 2 approved safety standards for car seats sold in the UK and the EU, the original safety standard R44 (also known as ECE R44) and the newer regulation R129 (also known as UN Regulation 129) - this is a higher safety standard that was introduced from July 2013 and includes i-Size car seats.
R44 is designed in relation to your child’s weight, using 5 weight groups – Group 0, 0+, 1, 2 and 3
R129 is designed in accordance to your child’s height, with an additional upper weight limit given for ISOFIX seats
Both tests operate at the same speeds (The frontal impact testing is conducted at 32 mph, while the rear impact testing is conducted at 18 mph), but they are conducted using different types of dummies with different sensors and R129 includes a side impact test conducted at 15mph. Both are approved to be sold in Great Britain for the foreseeable future, and this is supported by both the UK Department of Transport and the BPA (Baby Products Association) who have both stated their confidence in continued sales of R44.
What does R44 and R129/i-size mean & What are their differences?
Car seats, seat belts, and seat belt anchorages vary dramatically between cars. Car seats have different shapes; some seat belts are shorter than others, and some anchor points are further forward or have shorter stalks than others. All this makes it tricky to fit a child car seat correctly, and surveys consistently find that a high proportion of child car seats are fitted incorrectly.
Isofix provides a more secure and easier way of attaching child seats in cars. Fitting points are built into both cars and child car seats when they are manufactured. An Isofix child seat is 'plugged' into the corresponding fitting points in the car, removing the need to use the car's seat belts to secure it.
What is Avia-fix?
Avia-fix allows you to install into your cars ISOFIX points.
It is approved to the latest i-Size regulation.